Returns
Returning an item
Suppose for any reason you are not happy with your purchase. In that case, you may return any unopened and unused items to us within 14 days of receipt.
All packaging and/or cellophane wrapping and tamper-resistant seals must be intact; otherwise, the item will be considered unfit for re-sale and will not be accepted by our returns department.
To ensure we process your return and refund as quickly as possible, please follow the procedure below.
Returns Procedure
Please e-mail us via the contact us form or e-mail us support@alanakacosmetics.com to notify us of your intent to return. Your e-mail should contain your order number and a full explanation of your reason for returning the goods.
We will then e-mail you with a Returns Authorisation Number and a pre-paid return shipping label.
- Goods must be in their original packaging with any seals intact and an unused and re-saleable condition.
- Re-package the parcel using strong packaging and ensure it is sealed securely to avoid damage during transit. Please enclose your dispatch note/receipt within the package.
- You will not need to pay for shipping and mail it to the shipping label address.
- Request proof of postage (alanakacosmetics.com will not be liable for lost returns).
We have high standards for packaging your order; however, mistakes do occur from time to time. Please accept our apologies if you have received an incorrect item. As part of our customer service, we will do our utmost to resolve your query with speed, ease, and with absolute minimal inconvenience.
If your order arrived damaged, please upload a photo of the damaged item to the returns contact form so that we may report the damage to our fulfillment provider, if necessary. Once the form is filled, we will reply with the next steps.